Frequently Asked Questions 

I’m new to yoga, which class should I attend?

Attend the classes which suit your timetable. Our classes are accessible to all levels, and options are given to extend or modify your practice. You work the yoga into your schedule, we will work the yoga to suit your body. Click here to read a description of all our classes.

 

Do I need to book to attend a class?

Yes, classes often book out, especially on weekends, so booking is required. Book online or via the Mind Body App.

 

How much is a class?

Please see the pricing and memberships page for all pricing options.

 

Do I need to bring a mat?

Yes, at the moment we ask you to BYO mat to meet the Covid regulations.

(We do sell Yoga mats at the studio if you are looking for a new one.)

 

How hot is the Far Infrared Heating in class?

Our heating never goes above around 25 degrees. We offer heated but not hot yoga to optimise your health. The Far Infrared Heat technology heats the surface of your skin for maximum health benefits, not the air temperature in the room. You will never be breathing in hot air. You will find the temperature warm but comfortable. Click here to read more about Far Infrared Heating.

 

What is Yin Yoga?

Yin Yoga is often described as the other half of a yoga practice. A Yin yoga practice is a slower, deeper practice affecting the connective tissues of the body. Yin Yoga is great for increasing mobility; nearly half of your flexibility originates in your joints. It is exceptional for building mental discipline as we surrender to stillness in long holds. You can expect to not stand up during a Yin class, but you can still expect a thorough and beneficial work out.

 

Can I eat before class?

In general we do not recommend eating a large meal within 2-3 hours of a class – if you must eat within 2 hours of a class then a light meal or snack that it easily digested is best. We sell healthy protein balls at the studio, and recommend you grab one after class if you're feeling a little hungry.

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What do I wear?

Wear something that is going to allow you full range of movement. A t-shirt or singlet with leggings or shorts is all you need. Please leave your shoes and socks in the shoe rack at the front door.

 

I have an injury or getting over an illness – do I tell the teacher?

Yes – it is very important that the teacher know about any physical limitation you may have.

 

I’m pregnant, can I join your classes?

Firstly: Congratulations!! Secondly, yes. If you’re feeling good and having an uncomplicated healthy pregnancy our classes are fine. All teachers are prenatal trained. Make sure you inform the teacher and come early so the teacher can take you through modifications to some of the movements.

 

What is the studio etiquette?  

  • Please check-in at reception before all classes.

  • Arrive ten minutes before class (Covid regulation).

  • Late admittance is discouraged as it disrupts the room.

  • No personal belongings in the yoga room other than a towel.

  • Strictly no phones to be used in the yoga rooms, and phones to be on silent (not vibrate) or switched off during class.

  • Please commit to staying in the room for the entire class. If you need a break you can take Child’s Pose or Savasana.

  • Listen to the teachers instructions and follow them carefully.

  • Please observe silence while in the yoga rooms.

 

How can I create an account and book into classes?

Once you sign up online via the pricing and memberships page you will receive an email from zeropointyoga.net welcoming you and suggesting you download the Mind Body App. You will be able to use the email address you signed up with to create your account and all purchases will show up in there.

 

Terms and Conditions

 

Welcome to Zero Point Yoga

By continuing to access Zero Point Yoga studio or website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy, govern Zero Point Yoga’s relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website or studio. 

 

Studio terms and conditions

Please read through the terms and conditions on our website thoroughly before enrolling.

When enrolling at Zero Point Yoga you agree to the terms and conditions as laid out here, on the app, in the studio and anywhere else Zero Point Yoga provides terms and conditions. 

  • While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. Zero Point Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

  • Teachers are subject to change without notice.

  • Please arrive at least ten minutes before class as late entry is discouraged and cannot be guaranteed. For security reasons the door to the studio can be locked at the beginning of each class.

  • Leaving class early before the class completes is strongly discouraged and is disruptive to other students and the teacher.

  • Please check in at reception before each class.

  • Zero Point Yoga is not responsible for the safekeeping of your belongings.

  • We reserve the right to refuse entry at any time.

  • Bookings are to be made via the Mind Body App.

  • To book into a class you must either have credits in your account or pay at the time of booking. Class payment must be made upon booking.

  • You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to perform all yoga exercises.

  • Classes at Zero Point Yoga may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

  • You will follow all instructions given to you by Zero Point Yoga teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.

  • All credit card fees incur a 1.5% fee.

  • Zero Point Yoga is in no way liable for any injury, loss of property or death resulting from attending our studio.

  • By booking into a class you automatically agree to the above terms & conditions.

 

Cancellation policy

Our cancellation policy is in place to ensure everyone has a chance to attend.

  • Class cancellations can be made via the Zero Point Yoga Mind Body App.

  • IN STUDIO class cancellations can be made up to 12 hours prior to your class start time without penalty.

  • Students on unlimited passes who pre-book a class and fail to attend will incur a $10.00 no show fee.

  • Students on unlimited passes who pre-book a class but cancel the booking less than 2 hours prior to the class start time will incur a $10.00 late cancel fee.

  • Students using an IN STUDIO Drop-In, 5, 10 and 20 Class Pass who pre-book a class but fail to attend will forfeit their class.

  • Students using an IN STUDIO Drop-In, 5, 10 and 20 Class Pass who pre-book a class but cancel the booking less than 2 hours prior to the class start time will forfeit their class.

  • Cancellations will not be accepted on social media.

 

Pricing

  • All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).

  • Prices, products and offers include GST.

  • All prices are correct at the time of online publication. Prices are subject to change without notice.

  • Sale items are only available at the lower price during the sale period.

  • Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

  • We reserve the right to amend prices and printing errors.

  • Prices may increase from time to time to reflect increases in cost and benefits.

  • All purchases are final. Zero Point Yoga does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, injury, illness, change of address or any other reason.

  • All passes and memberships are non-transferable.

  • Zero Point Yoga reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a students’ account.

  • Declined or defaulted direct debits will incur at $10 fee that the student is responsible for.

 

Intro offer

  • The Intro Offer is available only once, for local residents, and cannot be suspended for any reason.

  • The activation date is the date of purchase.

  • The intro offer is valid for 14 days from the date of the first class booked or attended on the pass.

  • Clients found to be using multiple accounts to purchase our intro offers more than once will be charged any additional class costs they may have incurred.

 

Workshops

  • Zero Point Yoga does not offer refunds or credits on workshops for change of mind, injury, illness, change of address or any other reason. All purchases are final.

  • If you cannot attend, you may transfer your workshop ticket into another persons’ name by calling or emailing Zero Point Yoga at least 2 hours before start of workshop.

  • Payment needs to be made upon booking.

  • Please arrive at least 15 mins before the scheduled start time of the workshop. Late entry to workshops will not be permitted.

  • Any no show or absence will result in forfeiting that visit. If you do not attend a booked workshop you will be charged. Latecomers will be considered a no show and you will be charged.

 

Direct debit membership

  • Direct Debit Membership agreements are for a minimum of 3 months of fortnightly debits.

  • For Direct Debit Membership suspensions, we require at least 14 days notice prior to your next billing date and suspension is only possible in 2 week blocks in line with your scheduled payment cycle.

  • You may suspend your membership for a maximum of 6 weeks per year.

  • Requests to suspend memberships must be made in writing by emailing to info@zeropointyoga.net Requests will not be accepted by any means other than email. Requests will not be accepted via social media.

  • The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

  • Passes and memberships cannot be shared. Anyone found to be sharing their pass or membership will be denied entry and have their pass or membership cancelled.

  • It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Zero Point Yoga reserves the right to process payment at any time to settle any debt owed. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezi Debit will charge a fee for failed transactions. This fee will attempt to be debited every day for 7 days after the failed payment and you will be unable to book or attend classes until your payment has been settled.

  • Zero Point Yoga is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • The terms and conditions of our third party biller Ezi Debit form a binding component of your membership agreement.

  • After the 6 minimum payments, memberships may be cancelled by you in writing by email to info@zeropointyoga.net We require at least 7 days notice prior to your next billing date. Cancellations will not be accepted by any means other than email. A $40 admin fee applies.

  • All account debts must be settled before cancellation of membership can be finalised, this includes all late cancellation and no show fees incurred.

  • We reserve the right to change and cancel memberships.

  • We reserve the right to alter access and membership entitlements subject to COVID-19 Government imposed restrictions to operation. 

 

Class passes

  • 5 class pass is valid for 3 months from date of purchase.

  • 10 and 20 class passes are valid for 6 months from date of purchase.

  • Zero Point Yoga does not offer refunds, transfers, suspensions or extensions on 5, 10 and 20 class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.

  • Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass or membership cancelled.

  • Any non-cancellations, no shows, or absences, will result in forfeiting that visit. If you do not attend a booked session or cancel within 2 hours of class start time, you will be charged for the class.

  • The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

 

Gift Voucher

  • Gift Vouchers can be used for all offerings at Zero Point Yoga.

  • Gift Vouchers are not redeemable for cash.

  • Valid for 6 months from the date of first use.

  • Gift Vouchers are not transferable.

  • Zero Point Yoga does not offer refunds, transfers, suspensions or extensions on Gift Vouchers for change of mind, injury, illness, change of address or any other reason. All purchases are final.

  • We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.

  • Gift Vouchers may be purchased in the studio or through the Mind Body app.

©2020 by Zero Point Yoga.